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Johnathan Reid's avatar

When it comes to digital services, we are not the consumers. We are instead the consumed.

Graham Strong's avatar

Great insights!

The title of your post reminds me of a chapter in "Generation X" (the novel): "I am not a target market".

The themes today are the themes from 35(!) years ago. We are *all* target markets. Or, to put it in a 21st-century term, if it's free, then you're not the customer; you're the product. The only thing that's changed, really, is the efficiency of data collection and the scope of what people can collect.

But then, technology has always been a double-edged sword...

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